Every now and again I get sick of shopping malls, especially here in the KOK, where it seems a new one pops up each month.
I love chilling at a mall coffee shop, I must admit, but shopping weekend in, weekend out, does my nut in after a while.
Traipsing up and down escalators, navigating through the maze of skin clinics and spa shops, heavily discounted clothes shops that aren't really discounted (they just mark things up massively) and over zealous shop clerks who jump to attention and stand right in your face, as if to say,
“I'll only disappear when you buy something and, if you walk out now, you'll lose face because you can't afford to buy anything, can you”!
Jokes aside; I know they mean well, and for some reason bosses tell them that it's good customer service to hover over customers like a fly around poop, but me, I'm from the “If I need something, I'll ask”, school of thought. Though to be asked politely, once, is of course fine.
So, to escape the perils of malls, I had a thought; what about online shopping in Thailand?
I'd never done it before, but I'll try anything once, and who else to try first but Thailand's very own wannabe version of Amazon, Lazada!
So for all those like me, who'd prefer weekends were freed up for far more fun things than shopping, and for those who perhaps live a fair way from a major mall and would prefer to shop from the comfort of their couch, here's my experience shopping online with Lazada…
What the Hell is Lazada?
Lazada is a relatively new addition to the world of e-commerce and online shopping, and made its first appearance in 2012. Being primarily focussed on the SE Asian market, most outside of the region haven't heard of it.
Lazada, however, is growing at a rapid pace. Its well-planned business structure gained a fair amount of investor interest and today the company has the financial backing of global firms such as JP Morgan, Kinnevik, Summit Partners, Tengelmann, and more recently, Tesco PLC.
This privately owned business is currently operating in Thailand, Malaysia, Indonesia, the Philippines, Singapore, and Vietnam, and gaining in popularity as online shopping establishes itself as a contender to the high street.
What Do They Sell & is it Any Good?
The variety of products found on Lazada is massive, and comparable to Amazon in many ways. From jeans to headphones to aftershave, there's little you won't find here.
Appliances, fragrances, technology, home décor, fashion, baby products, travel, health and beauty are a handful of the staple categories found on the site, not to mention the subheadings that branch off these main categories.
Famous product brands include Microsoft, Apple, Philips, Maybelline, L’Oréal, Samsung, Converse, Levi’s, Rolex and tons more.
I stopped counting at 30 of the top names scattered around the homepage, as it quickly becomes apparent that ‘if it’s out there, it’s on Lazada!’
In addition, like Amazon, along with the big brand names, there’s cheaper, lesser known name versions of most products too.
How Does Lazada Stack up Against the High Street?
Like all online shopping websites, the sellers’ overheads and expenses are dramatically reduced.
This means less money spent on shop rental, staff members and everyday maintenance and upkeep of the shop premises. All this amounts to a massive reductions in prices.
I ran a few tests on foot, comparing for example a pair of Sennheiser headphones on Lazada to those in a local mall shop.
The price saving was near on 1,000 Baht!
Of course, this won't be the case on every product, but you will definitely save on brand name goods.
Not only do you save on the product itself, but you also cut down on travel costs, and the time spent going to buy what you want.
Here's my latest parcel of baby's swimming nappies. Delivered in one day, and I saved $100 on the Mothercare price and didn't have to go to the mall!
Is the Website Easy to Use or a Pain in the Backside?
I won't beat around the bush here. Most Thai websites are pretty poor: too many images, lots of late nineties-style animated icons and the most un-user friendly (non-mobile optimized) experience you can have. Many use flash too, which, if you use an iPad, or Safari on a Mac, always gives you problems.
The Lazada homepage is a tad overwhelming at first, due to the vast amount of products and information being thrown at you from the get-go.
Where to go? What to click? Where do I search? What specials are running?
But this is the point. They want to tickle your fancy and get you in shopping mode.
In fairness, and in comparison to others, the Lazada website is pretty good. It's fairly easy to figure out, and if you’re looking for something specific, simply use the search bar at the top of the page to get all the options quickly.
If you feel like doing a bit of window shopping (or cyber shopping in this case), use the category selector on the left-hand side.
The registration process is quick and offers sign up options through your Facebook account or Google Plus Page. The site is fully available in English too. I have come across a few product descriptions unavailable in my preferred language, but I have to say those instances were minimal.
Go Mobile for the Best Deals
Aside from shopping on your desktop or laptop via the website, I recommend the Lazada app for mobile, which you can download free to your phone or Tablet. This not only gives you shop on-the-go mobility, but also access to instant updates on specials and promotions, which sometimes don't last long.
Much of my “want list” comes to me on the fly, and I'm forever whipping out my mobile to Google prices and search where I can get my latest must-have gadget. So since I've been shopping on Lazada, I've installed the app on my Samsung phone.
Click on the image below to download the app from the store. See the ‘Save more on app' sign at the top of the page.
Does Lazada Do Flash Deals & Special Offers?
In short, Lazada is all about the ‘Specials’ There's hundreds of deals, promotions, special offers and discounts strewn across the website on any given day, and if you've got the app, you'll never miss a flash deal. So if like me you never pay full price and would rather hold out a tad longer to get a special deal, Lazada will be your new home.
What's the Deal with Payment & is it Safe?
One thing that really impressed me about Lazada was the ‘Cash on Delivery’ payment option. This shows that Lazada is in tune with the market, as Thailand is not a place where credit cards are readily available for everyone. In Thailand cash is king and many products sold on Lazada will happily collect the cash from you when the product is delivered.
Apart from the ‘Cash on Delivery’ option, you obviously have the everyday options such as Credit Card payment via Visa or Mastercard, and payment via PayPal. The site offers a fully secure payment gateway, as certified by Norton security and PCI DSS.
How Long Will it Take to Deliver My Order & Can I Track It?
Deliveries take place from Monday to Saturday (no Sunday delivery) and delivery time will vary depending on your location. My headphones arrived within 48 hours, which was impressive.
The specific timeframe for delivery is clearly stated before you buy; and the system uses your postcode to determine the delivery date once you have checked out. If there's a delay, you will be informed either via sms, email or both.
Delivery is free if your total purchase amount exceeds the minimum required for your order, Again, this minimum total amount depends on your location and is very clearly stated while purchasing or exploring each product. At the moment the minimum required amount for free delivery within Bangkok is around 500 Baht, while areas in the province are looking at about 2,000 Baht .
Tracking is a breeze too. Simply login, as your would with Aamzon, and you'll see your delivery progress tracked by Lazada’s online tracking system, and if you require urgent assistance, the ‘Customer Care’ section of the website is easily accessible.
That Sounds Good, But How Easy is it to Return & Refund?
It's as easy as any other big online shopping site, in that if a product is faulty or damaged when it arrives Lazada offers an exchange or a refund. In some cases they will even consider exchanging items which don't fit, such as clothes or shoes.
Sellers and the products sold by them are assessed by Lazada before being listed, which protects you from counterfeits and makes for a higher quality shopping experience.
In Summary
Lazada is coming on leaps and bounds. I'll certainly be using it regularly from now on, and if you're thinking about online shopping in Thailand I'd highly recommend it.
It isn't without its criticism though – see the comments below for reference. One customer complained about a lengthy refund process, and another about a defective product.
But let's face it, with thousands of transactions each day, there's bound to be a few unhappy customers. If you'd prefer to shop on Amazon International from inside Thailand, read my review of that service here.
I for one have had my ups and downs with Amazon back home, but by and large, over the years it has been a positive experience. Moreover, it isn't like we don't occasionally run into problems with retail shopping too.
For example: I bought an 10k Baht chair from SB Furniture in Thailand and within 6 months the material was peeling off all over the floor and covering my clothes. I was refused a refund, even though it had a year's refund!
Head office ignored my emails, and the store staff would not help me in my quest to talk to a senior manager. I was absolutely helpless with no one to turn to.
Sometimes in life, stuff like this happens. I re-covered the chair and gave it to someone in need – turning a negative into a positive.
For those based out in rural areas with poor access to malls and local shops, Lazada will come as a blessing, and for those like me who'd like to spend less time in malls, Lazada takes the *sigh* out of the shopping process.
Overall it's a thumbs up. There's a great selection of products, delivery is fast and the pricing is cheaper than mall shopping.
>> Click here to visit the Lazada website
Last Updated on
DC says
Oct 01, 2021 at 10:36 am
GeneV says
Aug 02, 2021 at 4:36 pm
Jim Bow says
Therefore people of Asia you need to demand what is only fair and stop this daylight robbery they call online shopping...
May 09, 2021 at 10:08 am
Emma says
Nov 22, 2020 at 8:56 pm
TheThailandLife says
Nov 23, 2020 at 3:17 am
Ashley Boyd says
Sep 06, 2020 at 4:36 pm
John says
Nov 07, 2020 at 4:01 pm
Beth says
May 29, 2020 at 3:48 pm
Neil says
I ordered two iPhones. Lazada told me they were delivered on 18th May, but they were not, we were home all day and have a security camera, no one came and no one called. I immediately called Lazada customer care but they could not care less- useless. On 20th packages was delivered. with one phone missing. Lazada is an agent for piracy, do not use them. The couriers that I have since spoken too including the boss at J&T couriers says that Lazada have no Seller security systems and this happens frequently. He showed me video of my package at various distribution points. I am not sure what happened to it but I am sure Lazada did not secure the parcel and could not care about my issue. This is the second time. Do not use them they are criminal thieves
May 26, 2020 at 3:40 pm
Sohan says
May 11, 2020 at 2:48 pm
Lawrence Osborne says
May 05, 2020 at 7:55 pm
Mahesh says
Apr 02, 2020 at 11:08 am
Andy says
When you do get faulty products YOUR REVIEWS WILL NEVER GET PUBLISHED...
AND UNLESS YOU HAVE A LOT OF FREE TIME YOU WILL NEVER GET A RETURN DONE...
THE RETURN PROCESS IS AN ABSOLUTE SICK JOKE...
I received 2 large Humidifiers this morning, you pour water in and the water pours out... So I tried once again doing a return...
An hour later I just gave up talking to customer service is incredibly painful...
So now I am going to try to close my account and move my business over to Shopee and Aliexpress not ideal I know...
Jan 08, 2020 at 11:50 am
Paul says
They then insisted on giving me a voucher.
Second order same thing. Got a message from the supplier saying he couldn't deliver the goods as he didn't have them. He pleaded with me to cancel.
Lazada customer service is extremely poor. I still don't have a refund 2 weeks after payment.
Don't order anything from here
Apr 04, 2020 at 12:53 pm
Peter says
Oct 22, 2019 at 9:09 am
TheThailandLife says
Oct 22, 2019 at 7:05 pm
Neil Duncan says
Jul 26, 2019 at 10:54 pm
steve says
Jul 18, 2019 at 11:21 pm
philip edel says
Jun 26, 2019 at 7:54 am
ROHNY says
Jun 25, 2019 at 3:27 pm
steven100 says
If you want to buy goofs from a cowboy organization who doesn't screen their sellers then be my guest.
They have no QUALITY CONTROLS in place, they lie when you complain, they tell you to call the seller direct.
What's that for customer service.
LAZADA IS CRAP.
Jun 22, 2019 at 7:28 pm
Flavio says
There are 4 sellers on Lazada selling this same fake phone. They have similar names and sell at the same price. Their customer feedback makes clear that they are selling fake goods. But Lazada does nothing about it. I reported them to Lazada. The response was "I will escalate this and you will get a response within 2 days". That was a week ago, they are still selling fake phones and customers are still being robbed.
Lazada has no customer service worth the name. Worse, it gives its customers no protection from scanners. I will never again buy from Lazada and advise everyone to do the same.
Apr 28, 2019 at 5:12 pm
Martin1 says
And Amazon.com ships to Thailand, too! :-)
(Ideal if you would like to obtain some Western products you can't get here.)
Apr 24, 2019 at 12:35 am
TheThailandLife says
Apr 24, 2019 at 2:55 am
Ginevra says
I contacted lazada many times but nothing happened. They don't take any responsibity and are suggesting me now to cancel the order and wait 45 days for a refund. They are keeping my money for 45 days!
I asked to talk to a manager but that was denied because the manager is supposedly on holiday for a month and the agent wouldn't even identify himself, giving me different names.
This is the first time I use lazada and is the first time I have such a problem with online shopping and such a feeling of organized scam.
How can I do to talk to a manager?
Worse experience ever.
Apr 21, 2019 at 1:07 am
Mr Jon says
If you paid via Lazada Wallet, it would be returned to the wallet. If it was COD, nothing would be needed.
Are you trying to chat with seller or chat with lazada customer service? Lazada is only available from 09:00 - 21:00. But you can also call. I prefer written communication. Make sure you disable any ad/popup blocker. (try using incognito/private window with extensions disabled). You can also call them as a last resort.
Ordered a 4 Liter stove kettle that ended up being 3 liters (the box had a sticker over "3L", indicating "4L". Followed the return process and sent it back to seller (lazada provide shipping label.... took pictures + recorded video of box and filling kettle with measured water proving it was barely 3L; attached it to the "return reason" ). Got the full refund within 3 days + 1 reminder chat to seller.
Apr 22, 2019 at 4:16 am
Shiv khare says
Apr 01, 2019 at 9:22 am
charlie Kodiac says
Jan 23, 2019 at 1:58 pm
don says
May 07, 2019 at 3:30 pm
TheThailandLife says
May 07, 2019 at 3:37 pm
manuel campana says
Jan 05, 2019 at 10:47 pm
Franky says
Dec 17, 2018 at 10:12 pm
Phil says
Contacted them after searching for ages to find something in English. They told me that I can send it back. Even though I paid COD (cash on delivery), they will only give credit and that will take 3 weeks. The guy I spoke to said that he'll email me the paperwork to return it. He also said that I would receive that email within 10 minutes. That was 2 hrs ago, and guess what! I haven't received it.
I will never use Lazada again, and will recommend to friends not to use them.
Sep 22, 2018 at 5:48 pm
Jon says
Some items that are easily counterfeited (like MicroSD cards) be careful. Buy only from LazMall or official stores.
Jan 04, 2019 at 10:34 pm
Stewart W. Sharp says
U tube video also in Thai so no help as I only speak / read English / French.
Jul 25, 2018 at 5:00 pm
TheThailandLife says
Jul 25, 2018 at 5:17 pm
don says
May 07, 2019 at 3:33 pm
Mr. Jon says
Not 100%, but would be better than nothing
Oct 08, 2019 at 6:56 pm
Stu says
Jul 16, 2018 at 3:34 pm
Michael says
It arrived, I opened it, and sure enough it was wrong. The driver said you open, you pay.
I called Lazada while he was still here and they said "Our policy is you open you pay." How was I supposed to know if it was wrong or not if I didn't open it.
I told them my policy. "Wrong item, I do't pay"
They told me to pay and I would get money put into my "wallet" for further purchases. I don't have a wallet, don't want one.
End of story, he drove away without payment.
Beware
May 30, 2018 at 12:59 pm
TheThailandLife says
May 30, 2018 at 5:10 pm
Mike says
I do kinda feel a bit sorry for the delivery guy as he said he would not get paid if he didn't collect to funds.
Jun 04, 2018 at 8:12 am
Jon says
If you accept the package and you do not like the product, then you follow the return process. The carrier has nothing to do with that.
Sometimes the confusion here is actually not understanding the order process or the return process. Both are clearly described on the website.
And the return shipping is free, IF you print the label they give you. They usually give you an option of 7-eleven, ThaiPost, or Kerry to return the shipping.
Jan 04, 2019 at 11:27 pm
david fisher says
So another straight rip off 113 thb from 'NewWorldMall' of China and Lazada
May 28, 2018 at 12:38 pm
david fisher says
Get message on lazada app that order has been delivered and email from Lazada saying order has been delivered with three items listed on it. As above I have received 1 item.
So at the moment ripped off 900 thb might show up one day but what a fiasco just one big lottery.
May 27, 2018 at 7:11 pm
David says
Aug 24, 2018 at 10:24 am
philip edel says
If this is not fraud what is?
May 23, 2018 at 5:39 pm
phil edel says
I had my credit that afternoon. Always go to the top, its the only way to get results
May 30, 2018 at 5:20 pm
don says
May 07, 2019 at 3:35 pm
david fisher says
Straight rip off
Apr 22, 2018 at 9:25 am
david fisher says
Does the readershop think it is a good idea to join together paperwork for separate orders from different suppliers and taking only one payment for which are after all two different contracts?
Apr 23, 2018 at 9:26 am
TheThailandLife says
Apr 23, 2018 at 3:49 pm
david fisher says
By the way when my accountant Thai wife phones Lazada the girl tells her she doesn't think they can resolve the matters because ' they are getting too many phone calls'.
May 28, 2018 at 12:43 pm
Mike says
I only started using them this year based on a close friends recommendation that he'd used them many time without any problems, and I'm sure he never posted the reviews here either.
Jun 04, 2018 at 7:56 am
Kevin ong says
Mar 31, 2018 at 12:09 pm
Hanan Rotenberg says
Nada. They keep telling me that they are contacting the seller, whom is Bangkok... How hard is it? Poor customer respond.
I tried to talk to a manager but they trained to repeat the same answer: he is not available now. This is a monkey show, under so called Lazada circus. They have to learn from Amazon.
On top, they have a Bad return policy. Just try to get the customer to work for them instead of them work for the customers.
Typical 3rd country service.
My conclusion: Customer service useless.Never reply on time.
Mar 27, 2018 at 2:18 pm
TheThailandLife says
Mar 29, 2018 at 4:54 pm
Cordt Holland says
Mar 14, 2018 at 2:41 pm
TheThailandLife says
Mar 14, 2018 at 5:06 pm
david fisher says
In fact two of the orders were not completed with refunds eventually being made, one got an email saying dealer could not supply will have to wait and goods came in reasonable time BUT the last one I ordered two items from the same supplier outside Thailand , got the email saying they have both been delivered and when I pick the package up it only has one item on the contents list and only one item in the package. Another straight 780 thb Lazada rip off , no obvious place to send vcomplaint , form saying 'tell us about your experience with us' but no cursor to start typing.
Nov 24, 2017 at 2:17 pm
TheThailandLife says
Nov 24, 2017 at 6:37 pm
david fisher says
Apr 22, 2018 at 9:26 am
david fisher says
Nov 27, 2017 at 10:37 am
david fisher says
And NEVER order an 'only 1 or 2 left' item guaranteed faulty return or at least 2nd hand item especially if good price.
Oct 31, 2017 at 9:51 am
TheThailandLife says
Oct 31, 2017 at 4:43 pm
david fisher says
Nov 24, 2017 at 2:29 pm
Lajos Vas says
Mar 05, 2018 at 2:29 pm
Niels says
For ordering, be as specific as possible with the address. Describe where it is, with website if possible.
Oct 27, 2017 at 6:32 pm
TheThailandLife says
Oct 27, 2017 at 8:55 pm
david fisher says
Oct 31, 2017 at 9:53 am
Lajos Vas says
anyways an item can get 3000 b and even more with Amazon usa. or Germany....
same goes with ebay.USA and Germany.. last week i saw a classical guitar a guy in Australia offered to sell in ebay. wow ! the guitar is a Valencia and is cheap. 98 AUD that's about77 USD.. but now it comes.. shipping is 135 USD and for customs, i have to care.. that's nothing good in Thailand..
if you live anywhere in America or Germany.. then it is free for shipping and no customs fee of course. and many items are not delivered to Thailand.
what experiences did you have with Amazon and ebay in Thailand ??
Mar 05, 2018 at 2:40 pm
Mike says
I buy items from e-bay all the time using PayPal (attached to my credit card), 99% from China. I get about 80% of the ordered items within the time frame allotted.
Those that don't make it will get refunded to my account and I've never been charged any customs duty. E-packet delivery.
Jun 04, 2018 at 8:09 am
David says
Aug 24, 2018 at 10:30 am
david fisher says
Oct 27, 2017 at 2:32 pm
TheThailandLife says
Oct 27, 2017 at 8:56 pm
vickie carson says
Sep 27, 2017 at 10:40 am
rudi zimmerer says
Sep 25, 2017 at 8:05 pm
Topper says
Sep 16, 2017 at 9:29 am
paul lumbar says
Still waiting for refund or credit, beware. A standard ploy used by online companies to keep your money for longer
Sep 08, 2017 at 12:18 pm
Alfred says
Sep 10, 2017 at 4:59 pm
rikirex says
Sep 05, 2017 at 6:25 pm
William G Danson says
Sep 07, 2017 at 8:26 am
Jon says
Aug 25, 2017 at 10:26 pm
della says
Apr 13, 2017 at 3:10 pm
Phil says
Apr 14, 2017 at 9:15 am
peter says
Feb 21, 2017 at 10:11 am
david fisher says
This is Thailand.
Apr 22, 2018 at 9:28 am
Mike says
Feb 19, 2017 at 1:05 pm
Jakub says
Feb 15, 2017 at 4:59 pm
Jonathan Nettleton says
On three occasions they have claim goods have been delivered when they have not and it has taken over a month to sort out the problem this last time.
Not good enough and I will no longer deal with them.
They mean well but I have given them 3 chances!
Jan 23, 2017 at 6:20 pm
david fisher says
3 damning calculated tactics of lazada to make returning goods almost impossible for farang.
In contrast most sales information is in Thai and English.
Jan 17, 2017 at 5:44 am
David Fisher says
Jan 17, 2017 at 6:03 am
Phil Heron says
Jan 17, 2017 at 9:14 am
David Fisher says
Jan 18, 2017 at 5:59 am
peter says
Feb 21, 2017 at 10:13 am
Rrose says
My problem with their return process is that the Return Form will not print out in its entirety, regardless of my printer settings. I have tried everything, but it still cuts off part of the right side of the page. This is probably due to a setting in their computer code for the box. It appears complete on the computer screen, but will not print completely.
I was able to speak with a Customer Service rep, in English, and will attempt to return the item anyway. They will email me a refund voucher... let's see if that works... stay tuned.
Sep 08, 2017 at 11:00 am
Lajos Vas says
Mar 05, 2018 at 1:50 pm
Graham Watts says
Jan 06, 2017 at 8:25 am
david fisher says
In summary the first thing I bought on Lazada TH a Canon 50mm lens did not work had to send it to Canon for warranty service the last thing I have just received a a Hanabishi kettle does not work out the box and couriers left no paperwork.
Jan 11, 2017 at 3:43 pm
TheThailandLife says
Jan 11, 2017 at 4:59 pm
Tortue-ninja says
Jan 11, 2017 at 5:11 pm
TheThailandLife says
Jan 11, 2017 at 11:27 pm
Phil Heron says
Jan 12, 2017 at 7:52 am
david fisher says
3 damning calculated tactics of lazada to make returning goods almost impossible for farang.
In contrast most sales information is in Thai and English.
Jan 17, 2017 at 5:38 am
spacebass says
Jan 25, 2017 at 7:33 am
TheThailandLife says
Jan 25, 2017 at 6:28 pm
Remy says
A user-friendly website masks hidden extras (like high delivery costs in Malaysia) and poor/deceptive "customer sales service". Getting refunds on wrongly, unopened goods and malfunctioning items has been very stressful and time-consuming. It took me several hours of emailing time and phoning to secure eventual refunds after an average wait of 4 months, in one case with the help of the goods Supplier himself, who was never informed of the problem before I contacted him and did not receive the returned goods from Lazada.
The refund run-around actually seems like deliberate policy straight out of the 'Rainmaker' movie script, with online shopping companies and budget airlines relying on customer fatigue to give the out-sourced 'customer services' a commission on unresolved refund claims.
Sep 21, 2016 at 6:19 pm
Jay Cee says
Chuwi HiBook 10 Pro, Netec HDD 1 TB, and a couple other IT items.
TGF did the order and pre paid at a 7/11. No CC needed ! Very convenient.
Quick delivery by motocy in Pattaya after mobile contact and articles in perfect condition.
Recently TGF had a Lazada guitar delivered while we were having lunch at a local hotel !
I'll order more.
Jul 31, 2016 at 9:39 am
Geoffrey Logan says
Jun 27, 2016 at 8:54 pm
warapa says
1) When I purchase the product, your website does not mentioned anything that product is not located in Thailand. It is drop shipping from China. You hide this information from buyer. I specifically purchased this because I thought that the product is already in Thailand so I won’t have to deal with the tax issue. Otherwise I would definitely buy these from ebay or much cheaper than your site. It is so misleading
2) To get this package, we have to pick up the parcel at the centre post office in Chaeng Wattana. Thus adding more cost to me than just importing tax. My house is located in Sathorn and this is not a door to door delivery as your promise.
3) I have paid 40% tax of the value of the product I bought. It is quite a lot so I went on to research about the company policy and to my extreme happiness, you said that any importing tax will be responsible by lazada. Customer can pay for the tax first and then customer can just email the receipt to redeem the money back. Wow..it is just awesome right? So I took the photo of the tax receipt and email it to lazada. Then lazada agrees to credit back my tax as a store credit. Then after that a few days, i have been waited then I have received a phone call from lazada that they need a pick-up postal document that contains the tracking number. So how in the world can i have that document when I already have already gave that document to the post upon picking up the package. I feel tricked and now I cannot claim tax back because I failed to have enough evidence.
May 28, 2016 at 10:56 am
Amy says
Mar 30, 2016 at 4:29 pm
WCasey says
Lazada is very risky and you have about a 50/50 chance of getting what you paid for. Too bad.
Mar 26, 2016 at 8:43 am
TheThailandLife says
Mar 26, 2016 at 10:21 pm
SM says
May 18, 2016 at 2:52 pm
Nathan Smith says
Customer service is dealt with by a call centre in the Philippines and they have limited info. Emails go unanswered.
Avoid it, they won't last long at this rate.
Mar 08, 2016 at 4:25 pm
Phil Heron says
Feb 21, 2016 at 5:10 pm
Phil Heron says
Mar 30, 2016 at 7:47 pm
Phil Heron says
Jan 11, 2017 at 5:15 pm
Lin says
Feb 12, 2016 at 12:05 pm
TheThailandLife says
Feb 12, 2016 at 12:39 pm
Lin says
Feb 12, 2016 at 1:38 pm
Coralie says
After realising that the item was not fixed I contacted Lazada who told me that there has been a misunderstanding: the seller did not fix anything because they checked the item and they found nothing wrong (item was not starting when I sent it and did not start properly when I got it back). I had to spend 1 hour and 5 minutes (to be precise) on the phone with them before they finally accepted to let a manager handle the case. The guys I had one the phone did not want to let me talk to his supervisor it was crazy.
I received a message the next day saying that they will take the item back under those circumstances and reimburse me under 7 days. I happily sent the package back and asked for news after 14 days of no feedback. I was told that the seller was examining the item before the reimbursement was going to happen. Really Lazada? I told them that the seller was the problem in the first place and asked why they were waiting for their approval. No response.
The next day I received an email from them saying they were very sorry but the seller did not find anything wrong with the item and that it will be shipped back to me.
At this point I was furious and I threaten to sue them because what they were doing was clearly against the law.
After 24 hours I did not receive any answer from them so I sent another email explaining all the proof I had against them. I had a very solid case so I was not going to let it slide (the item was expensive!)
I finally received a email from Lazada saying they were sorry and were going to reimburse my item.
Never again Lazada! I will use the ridiculously small voucher you gave me to "make-up" for your incompetence but I will never buy anything from you after that.
I gave you the small version but Lazada also lied at multiple times trying to make me believe the guarantee was actually 7 days. The seller lied to them but they did not care and sided with them when I am their customer. Terrible!
You just lost a valuable customer and I will do my best to warn innocent buyers against you.
Note: I bough from Lazada.co.th, seller: GAME BOY
I think I talked to people from the headquarter in the Philippines on the phone but I am not sure. Number was 02-018-000
Feb 01, 2016 at 10:39 pm
TheThailandLife says
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