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My Lazada Review – The Lowdown on Cyber Shopping With ‘the Thai Amazon’

Every now and again I get sick of shopping malls, especially here in the KOK, where it seems a new one pops up each month.

I love chilling at a mall coffee shop, I must admit, but shopping weekend in, weekend out, does my nut in after a while.

Traipsing up and down escalators, navigating through the maze of skin clinics and spa shops, heavily discounted clothes shops that aren't really discounted (they just mark things up massively) and over zealous shop clerks who jump to attention and stand right in your face, as if to say,

“I'll only disappear when you buy something and, if you walk out now, you'll lose face because you can't afford to buy anything, can you”!

Jokes aside; I know they mean well, and for some reason bosses tell them that it's good customer service to hover over customers like a fly around poop, but me, I'm from the “If I need something, I'll ask”, school of thought. Though to be asked politely, once, is of course fine.

So, to escape the perils of malls, I had a thought; what about online shopping in Thailand?

I'd never done it before, but I'll try anything once, and who else to try first but Thailand's very own wannabe version of Amazon, Lazada!

lazada review

So for all those like me, who'd prefer weekends were freed up for far more fun things than shopping, and for those who perhaps live a fair way from a major mall and would prefer to shop from the comfort of their couch, here's my experience shopping online with Lazada…

What the Hell is Lazada?

Lazada is a relatively new addition to the world of e-commerce and online shopping, and made its first appearance in 2012. Being primarily focussed on the SE Asian market, most outside of the region haven't heard of it.

Lazada, however, is growing at a rapid pace. Its well-planned business structure gained a fair amount of investor interest and today the company has the financial backing of global firms such as JP Morgan, Kinnevik, Summit Partners, Tengelmann, and more recently, Tesco PLC.

This privately owned business is currently operating in Thailand, Malaysia, Indonesia, the Philippines, Singapore, and Vietnam, and gaining in popularity as online shopping establishes itself as a contender to the high street.

What Do They Sell & is it Any Good?

The variety of products found on Lazada is massive, and comparable to Amazon in many ways. From jeans to headphones to aftershave, there's little you won't find here.

Appliances, fragrances, technology, home décor, fashion, baby products, travel, health and beauty are a handful of the staple categories found on the site, not to mention the subheadings that branch off these main categories.

Famous product brands include Microsoft, Apple, Philips, Maybelline, L’Oréal, Samsung, Converse, Levi’s, Rolex and tons more.

I stopped counting at 30 of the top names scattered around the homepage, as it quickly becomes apparent that ‘if it’s out there, it’s on Lazada!’

In addition, like Amazon, along with the big brand names, there’s cheaper, lesser known name versions of most products too.

lazada review

How Does Lazada Stack up Against the High Street?

Like all online shopping websites, the sellers’ overheads and expenses are dramatically reduced.

This means less money spent on shop rental, staff members and everyday maintenance and upkeep of the shop premises. All this amounts to a massive reductions in prices.

I ran a few tests on foot, comparing for example a pair of Sennheiser headphones on Lazada to those in a local mall shop.

The price saving was near on 1,000 Baht!

Of course, this won't be the case on every product, but you will definitely save on brand name goods.

Not only do you save on the product itself, but you also cut down on travel costs, and the time spent going to buy what you want.

Here's my latest parcel of baby's swimming nappies. Delivered in one day, and I saved $100 on the Mothercare price and didn't have to go to the mall!

lazada package

Is the Website Easy to Use or a Pain in the Backside?

I won't beat around the bush here. Most Thai websites are pretty poor: too many images, lots of late nineties-style animated icons and the most un-user friendly (non-mobile optimized) experience you can have. Many use flash too, which, if you use an iPad, or Safari on a Mac, always gives you problems.

The Lazada homepage is a tad overwhelming at first, due to the vast amount of products and information being thrown at you from the get-go.

Where to go? What to click? Where do I search? What specials are running?

But this is the point. They want to tickle your fancy and get you in shopping mode.

In fairness, and in comparison to others, the Lazada website is pretty good. It's fairly easy to figure out, and if you’re looking for something specific, simply use the search bar at the top of the page to get all the options quickly.

If you feel like doing a bit of window shopping (or cyber shopping in this case), use the category selector on the left-hand side.

The registration process is quick and offers sign up options through your Facebook account or Google Plus Page. The site is fully available in English too. I have come across a few product descriptions unavailable in my preferred language, but I have to say those instances were minimal.

Go Mobile for the Best Deals

Aside from shopping on your desktop or laptop via the website, I recommend the Lazada app for mobile, which you can download free to your phone or Tablet. This not only gives you shop on-the-go mobility, but also access to instant updates on specials and promotions, which sometimes don't last long.

Much of my “want list” comes to me on the fly, and I'm forever whipping out my mobile to Google prices and search where I can get my latest must-have gadget. So since I've been shopping on Lazada, I've installed the app on my Samsung phone.

Click on the image below to download the app from the store. See the ‘Save more on app' sign at the top of the page.

lazada app

Does Lazada Do Flash Deals & Special Offers?

In short, Lazada is all about the ‘Specials’ There's hundreds of deals, promotions, special offers and discounts strewn across the website on any given day, and if you've got the app, you'll never miss a flash deal. So if like me you never pay full price and would rather hold out a tad longer to get a special deal, Lazada will be your new home.

What's the Deal with Payment & is it Safe?

One thing that really impressed me about Lazada was the ‘Cash on Delivery’ payment option. This shows that Lazada is in tune with the market, as Thailand is not a place where credit cards are readily available for everyone. In Thailand cash is king and many products sold on Lazada will happily collect the cash from you when the product is delivered.

Apart from the ‘Cash on Delivery’ option, you obviously have the everyday options such as Credit Card payment via Visa or Mastercard, and payment via PayPal. The site offers a fully secure payment gateway, as certified by Norton security and PCI DSS.

lazada review

How Long Will it Take to Deliver My Order & Can I Track It?

Deliveries take place from Monday to Saturday (no Sunday delivery) and delivery time will vary depending on your location. My headphones arrived within 48 hours, which was impressive.

The specific timeframe for delivery is clearly stated before you buy; and the system uses your postcode to determine the delivery date once you have checked out. If there's a delay, you will be informed either via sms, email or both.

Delivery is free if your total purchase amount exceeds the minimum required for your order, Again, this minimum total amount depends on your location and is very clearly stated while purchasing or exploring each product. At the moment the minimum required amount for free delivery within Bangkok is around 500 Baht, while areas in the province are looking at about 2,000 Baht .

Tracking is a breeze too. Simply login, as your would with Aamzon, and you'll see your delivery progress tracked by Lazada’s online tracking system, and if you require urgent assistance, the ‘Customer Care’ section of the website is easily accessible.

lazada reviews

That Sounds Good, But How Easy is it to Return & Refund?

It's as easy as any other big online shopping site, in that if a product is faulty or damaged when it arrives Lazada offers an exchange or a refund. In some cases they will even consider exchanging items which don't fit, such as clothes or shoes.

Sellers and the products sold by them are assessed by Lazada before being listed, which protects you from counterfeits and makes for a higher quality shopping experience.

In Summary

Lazada is coming on leaps and bounds. I'll certainly be using it regularly from now on, and if you're thinking about online shopping in Thailand I'd highly recommend it.

It isn't without its criticism though – see the comments below for reference. One customer complained about a lengthy refund process, and another about a defective product.

But let's face it, with thousands of transactions each day, there's bound to be a few unhappy customers. If you'd prefer to shop on Amazon International from inside Thailand, read my review of that service here.

I for one have had my ups and downs with Amazon back home, but by and large, over the years it has been a positive experience. Moreover, it isn't like we don't occasionally run into problems with  retail shopping too.

For example: I bought an 10k Baht chair from SB Furniture in Thailand and within 6 months the material was peeling off all over the floor and covering my clothes. I was refused a refund, even though it had a year's refund!

Head office ignored my emails, and the store staff would not help me in my quest to talk to a senior manager. I was absolutely helpless with no one to turn to.

Sometimes in life, stuff like this happens. I re-covered the chair and gave it to someone in need – turning a negative into a positive.

For those based out in rural areas with poor access to malls and local shops, Lazada will come as a blessing, and for those like me who'd like to spend less time in malls, Lazada takes the *sigh* out of the shopping process.

Overall it's a thumbs up. There's a great selection of products, delivery is fast and the pricing is cheaper than mall shopping.

>> Click here to visit the Lazada website

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  1. DC says

    I have used them several times, but never again. Some of the products were OK but anything to do with IT was either faulty or not as described on the site. Delivery is the biggest annoyance and defeats the object of convenient home shopping. Some products won't be delivered without a signature, others will. Several times delivery wasn't even attempted; apparently, they couldn't find my condo (said to their office but not to me, despite having my phone number). No other company has had difficulty delivering here.
    Reply

  3. Jim Bow says

    Lazada takes advantage of non existent customer protection legislation in Thailand as with many Asian countries. Therefore its down to the people and their governments to change the law and give the buyer protection. Many countries such s the US, UK and Europe have such systems in place and have done fire many years. Recently I ordered an Ebike online via amazon. The online seller gave the impression it was operating from Germany. When the bike arrived I realised it had been shipped from China and at a cost of 1000 usd was faulty. I demanded a replacement or a refund which was initially refused. They even attempted to trick me with a technicality to avoid any responsibility. Needless to say I persisted. It was only through my credit card company that I managed to get a refund. They used the "we are a bigger company than you" tactic to gain leverage.
    Therefore people of Asia you need to demand what is only fair and stop this daylight robbery they call online shopping...
    Reply

    • John says

      Lazada does not do anything at all when items are not send after many times trying to get something done by customer support (that is only there to cancel orders) nothing is solved, now lazada cheats the customer too with the coins expiring... when you redeem it redeems the newest coins so the oldest coins will always expire so MAFIA LAZADA does not have to honor these coins ever... cheating the customer... customer service ditch you off with a compensation of 100 baht voucher (before 150 baht, but lazada not cheap doing and is greedy and hungry for money).. overall i am a long time customer by weekly but when problems come no help from lazada or anything just a shit platform go to SHOPEE instead :)
      Reply

  6. Beth says

    Don't shop there. I placed a big order and three items were NOT what I ordered This ain't Amazon I always received correct items from Amazon. The problem is some vendors. While Amazon has a warehouse primarily, Lazada' s vendors usually ship, unlike Amazon, from their location, and they might just throw rocks in the package because to set up a return with Lazada' is mission impossible. They don't have any kind of customer service link like Amazon or reviews like Amazon. So, if you ordered soap, and the vendor sent rocks, or garbage, you can't do aatknrcvhuhcthnjj! Don't waste your time! Don't take any chances!
    Reply

  7. Neil says

    Missing iPhones
    I ordered two iPhones. Lazada told me they were delivered on 18th May, but they were not, we were home all day and have a security camera, no one came and no one called. I immediately called Lazada customer care but they could not care less- useless. On 20th packages was delivered. with one phone missing. Lazada is an agent for piracy, do not use them. The couriers that I have since spoken too including the boss at J&T couriers says that Lazada have no Seller security systems and this happens frequently. He showed me video of my package at various distribution points. I am not sure what happened to it but I am sure Lazada did not secure the parcel and could not care about my issue. This is the second time. Do not use them they are criminal thieves
    Reply

  9. Lawrence Osborne says

    Like most online shopping in Thailand, the experience is pretty depressing. You have a choice of Shopee, Banana or Lazada - or Central, at massively inflated prices. None of them are great. Many Lazada products have little or no warranty, boxes are not pristine - just completely dubious. You can't return anything, there is no customer service and virtually no product description in English. I can't understand why people think Thailand is a great place for shopping ; it's terrible place to buy almost anything. Import duties are scandalous, almost anything will be better value in Hong Kong or Japan, not to mention more authentically warranted. Never, ever buy an expensive camera online in Thailand. Just fly to Hong Kong with the tax savings and fly home with the thing in your hands.
    Reply

  10. Mahesh says

    Lazada Thailand is a fraud company they are stealing customer money. Do not trust Lazada Thailand online shopping website. This company itself indulge in theft. The sell fake brand products and when you want refund after cash is paid on delivery they issue fake voucher which you cannot use for purchase. Also they leak your telephone number email address data to third party.Do not purchase any items from Lazada Thailand website.
    Reply

  11. Andy says

    In Thailand it is very differcult to buy non mainstream products without HAVING to use LAZADA and over the last 2 years I have made in excess of 100 orders...
    When you do get faulty products YOUR REVIEWS WILL NEVER GET PUBLISHED...
    AND UNLESS YOU HAVE A LOT OF FREE TIME YOU WILL NEVER GET A RETURN DONE...
    THE RETURN PROCESS IS AN ABSOLUTE SICK JOKE...
    I received 2 large Humidifiers this morning, you pour water in and the water pours out... So I tried once again doing a return...
    An hour later I just gave up talking to customer service is incredibly painful...
    So now I am going to try to close my account and move my business over to Shopee and Aliexpress not ideal I know...
    Reply

    • Paul says

      An awful e-commerce operator. I bought something they didn't have and they processed a refund into their own wallet system that cannot be used by non Thais.

      They then insisted on giving me a voucher.

      Second order same thing. Got a message from the supplier saying he couldn't deliver the goods as he didn't have them. He pleaded with me to cancel.

      Lazada customer service is extremely poor. I still don't have a refund 2 weeks after payment.

      Don't order anything from here
      Reply

  14. steve says

    the products and prices are good but in many cases the option to select size,colour etc is not available also they discriminate against foreigners as it is impossible to pay for an item with a combination of wallet and credit card unless you have a Thai ID number
    Reply

  15. philip edel says

    Very dishonest company They are happy to let sellers place false advertising.Offer one product supply another.Management stay hidden, no phone or email available. Customer service totally incompetent and lie all the time. 3 weeks in still trying to get refund. BEWARE
    Reply

  16. ROHNY says

    I never had any problem with orders from Lazada, until last Thursday 20/06/2019 I got a wrong item, so I managed my online return and returned my item to Lazada (Kerry) on 21/06/2019. On monday 24/06/2019 I got an email that my package arrived at Lazada and I contacted the Customer Service. My contact on chat was very helpfull, I only had to send a pic from the first page of my bank account, and yes, today 25/06/2019 the money is already on my account. To me Lazada and Lazada Customer Service are great
    Reply

  17. steven100 says

    Lazada is rubbish.
    If you want to buy goofs from a cowboy organization who doesn't screen their sellers then be my guest.
    They have no QUALITY CONTROLS in place, they lie when you complain, they tell you to call the seller direct.
    What's that for customer service.
    LAZADA IS CRAP.
    Reply

  18. Flavio says

    I bought a mobile phone on Lazada. It arrived on time, but was obviously fake. Lazada's return process is to send a return request which the seller should respond to within 8 days. If they don't respond then send the item back to the seller which gives them another 8 days to respond plus the shipping time. How likely is a seller of fake goods to respond?
    There are 4 sellers on Lazada selling this same fake phone. They have similar names and sell at the same price. Their customer feedback makes clear that they are selling fake goods. But Lazada does nothing about it. I reported them to Lazada. The response was "I will escalate this and you will get a response within 2 days". That was a week ago, they are still selling fake phones and customers are still being robbed.
    Lazada has no customer service worth the name. Worse, it gives its customers no protection from scanners. I will never again buy from Lazada and advise everyone to do the same.
    Reply

  19. Martin1 says

    I'd like to add that in Asia there's also Alibaba (from China, but beware, not always are the products genuine).
    And Amazon.com ships to Thailand, too! :-)
    (Ideal if you would like to obtain some Western products you can't get here.)
    Reply

  20. Ginevra says

    I ordered and paid for a speaker on lazada from a Thai seller on the 11 of April. The delivery was due on the 19. The seller never posted the speaker and never replied to my messages although he had read them all. Now even the chat link is not available anymore.
    I contacted lazada many times but nothing happened. They don't take any responsibity and are suggesting me now to cancel the order and wait 45 days for a refund. They are keeping my money for 45 days!
    I asked to talk to a manager but that was denied because the manager is supposedly on holiday for a month and the agent wouldn't even identify himself, giving me different names.
    This is the first time I use lazada and is the first time I have such a problem with online shopping and such a feeling of organized scam.
    How can I do to talk to a manager?
    Worse experience ever.
    Reply

    • Mr Jon says

      Can you elaborate on what method was used for payment?

      If you paid via Lazada Wallet, it would be returned to the wallet. If it was COD, nothing would be needed.

      Are you trying to chat with seller or chat with lazada customer service? Lazada is only available from 09:00 - 21:00. But you can also call. I prefer written communication. Make sure you disable any ad/popup blocker. (try using incognito/private window with extensions disabled). You can also call them as a last resort.

      Ordered a 4 Liter stove kettle that ended up being 3 liters (the box had a sticker over "3L", indicating "4L". Followed the return process and sent it back to seller (lazada provide shipping label.... took pictures + recorded video of box and filling kettle with measured water proving it was barely 3L; attached it to the "return reason" ). Got the full refund within 3 days + 1 reminder chat to seller.
      Reply

  22. charlie Kodiac says

    I bought some cigarette rolling papers on Lazada, But did not get what I ordered. I contacted Lazada and they agreed that I was not sent what I ordered. In fairness to Lazada they gave me a 200 THB redeemable coupon. However! The big question is Why do Lazada allow dodgy sellers on they website? I do not think it does their reputation any good? The seller of the product is still selling on Lazada. FFS
    Reply

    • don says

      My log in is in Thai. the language selector (Thai/English) in the top right hand corner will not work. when I open it, it shows Thai. when I click to change to english, it flashes a translation icon, and then reverts to Thai. VERY frustrating, as I have spent the past 4 days trying to report a wrong order . thanks. don.
      Reply

  24. Franky says

    Had an electric bike delivered last week, no drama. I saved around 3k THB on the mall price. Good service IMO, bound to be some problems with the amount of sellers on there and packages being shipped. There's always a bit of a "Thainess" risk with everything you buy here...LOL.
    Reply

  25. Phil says

    I have used Lazada a few times. Most of the items I've had didn't last very long. The last item I bought turned up today. When I opened the box, the item hadn't been assembled correctly and was falling apart.
    Contacted them after searching for ages to find something in English. They told me that I can send it back. Even though I paid COD (cash on delivery), they will only give credit and that will take 3 weeks. The guy I spoke to said that he'll email me the paperwork to return it. He also said that I would receive that email within 10 minutes. That was 2 hrs ago, and guess what! I haven't received it.
    I will never use Lazada again, and will recommend to friends not to use them.
    Reply

    • Jon says

      They have a pretty easy return process 7-15 days depending on the vendor. I always tell people to check what you buy as soon as it arrives. In some cases, you won't have to send in the product. You just get a credit to your Lazada Wallet attached to your account. In other cases where I got cash refund, it was within 4-5 days after they received the item.

      Some items that are easily counterfeited (like MicroSD cards) be careful. Buy only from LazMall or official stores.
      Reply

  27. Stu says

    Out of the 10 or so items I have purchased from Lazada, 4 of them have arrived faulty. Many companies use lazada to offload their defect items. Its like buying from a flea market. You see an item on the shelf and want to buy, then the seller reaches under the table and gives you the defect item when you are reaching to pay. Its in every country in the world.
    Reply

  28. Michael says

    I ordered some wood glue Elmer's Max and took the photo based on others comments that they received an inferior glue.
    It arrived, I opened it, and sure enough it was wrong. The driver said you open, you pay.
    I called Lazada while he was still here and they said "Our policy is you open you pay." How was I supposed to know if it was wrong or not if I didn't open it.
    I told them my policy. "Wrong item, I do't pay"
    They told me to pay and I would get money put into my "wallet" for further purchases. I don't have a wallet, don't want one.
    End of story, he drove away without payment.
    Beware
    Reply

      • Mike says

        Well they said, "take it to 7-11 and pay the shipping and we will give you credit. After all the horror stories, I didn't want to spend months? and time chasing down my money.
        I do kinda feel a bit sorry for the delivery guy as he said he would not get paid if he didn't collect to funds.
        Reply

    • Jon says

      Cash on delivery simply means that. You can refuse the shipment, but you cannot open the package first. You just refuse it.

      If you accept the package and you do not like the product, then you follow the return process. The carrier has nothing to do with that.

      Sometimes the confusion here is actually not understanding the order process or the return process. Both are clearly described on the website.

      And the return shipping is free, IF you print the label they give you. They usually give you an option of 7-eleven, ThaiPost, or Kerry to return the shipping.
      Reply

  29. david fisher says

    I order 2 items from china supplier 'NewWorldMall' order confirmed value 325 thb . Today I receive email from Laazada saying 'order picked and ready to ship' but only has one item on it but total thb still 325 thb.
    So another straight rip off 113 thb from 'NewWorldMall' of China and Lazada
    Reply

  30. david fisher says

    Latest Lazada fiasco , order 3 items from the same supplier Leon lights. Receive 1 item paperwork on the box says 1 item .
    Get message on lazada app that order has been delivered and email from Lazada saying order has been delivered with three items listed on it. As above I have received 1 item.

    So at the moment ripped off 900 thb might show up one day but what a fiasco just one big lottery.
    Reply

  31. philip edel says

    NEVER USE LAZADA. Ordered small pool 5,000tbh After 10 days no delivery, now they refuse to tell me whats going on, where it is, when i might expect it and won't refund.
    If this is not fraud what is?
    Reply

    • phil edel says

      Further to my issue above. After 2 weeks I rang their head office in Singapore and explained the problem and how they were ripping me off. I also sent an email to their customer service in Bangkok telling them I had sent a complaint to Lucy Peng, CEO of Lazada Group and co-founder of Alibaba their parent.
      I had my credit that afternoon. Always go to the top, its the only way to get results
      Reply

    • david fisher says

      OK apparent rip off occurred because Lazada sent one statement about two orders from two different suppliers and taking one card payment for two orders . So it looked like the total only applied to one order when in fact it applied to two.
      Does the readershop think it is a good idea to join together paperwork for separate orders from different suppliers and taking only one payment for which are after all two different contracts?
      Reply

      • TheThailandLife says

        Amazon does the same. When you order multiple items from different suppliers they are billed as one, but are separated out clearly for you to see in your order history. Was this a rip off or a mistake? Have they recognised the problem and rectified it?I'm having a nightmare at the moment too: Last week I ordered a back support from Amazon and they sent the wrong size! It sucks, but I sent it back and they will send a new one. I ordered a CD from another online retailer and the music on one of the discs (it was multi-disc) didn't match the track listing!It's just luck of the draw. I know people who buy pretty much everything for the home on Lazada without a hitch, and then others who've written in and had a poor experience. I think it's key to remember that people rarely post their positive stories.
        Reply

        • david fisher says

          Negligent behaviour and faulty office sytems all the time from a huge company such as Lazada with pre paid money involved comes under the heading 'rip off' in my book.

          By the way when my accountant Thai wife phones Lazada the girl tells her she doesn't think they can resolve the matters because ' they are getting too many phone calls'.
          Reply

        • Mike says

          I agree with you that "people rarely post their positive stories."
          I only started using them this year based on a close friends recommendation that he'd used them many time without any problems, and I'm sure he never posted the reviews here either.
          Reply

  34. Hanan Rotenberg says

    I bought an item which arrived with wrong power adapter of 110V, instead of 220V.I have been trying for 5 days to get it replaced so I can use the item.

    Nada. They keep telling me that they are contacting the seller, whom is Bangkok... How hard is it? Poor customer respond.

    I tried to talk to a manager but they trained to repeat the same answer: he is not available now. This is a monkey show, under so called Lazada circus. They have to learn from Amazon.

    On top, they have a Bad return policy. Just try to get the customer to work for them instead of them work for the customers.

    Typical 3rd country service.

    My conclusion: Customer service useless.Never reply on time.
    Reply

    • TheThailandLife says

      Lazada actually works in very much the same way that Amazon does. I have experience with Amazon selling because a couple of friends of mine have successful businesses through there. But there is the key difference: when a seller falls below Amazon's strict guidelines for being a competent, reliable seller, the seller is put on notice that they have fallen below the standards and that their service will be suspended if they do not meet the standards within a certain period of time. It is actually very easy for a seller to get banned from Amazon for providing poor customer service.This is what Lazada needs to do. that way sellers would have to buck up their ideas and start providing a better service.Amazon also fulfills a large majority of the products it advertises now. So a seller can provide Amazon with the stock, and then Amazon will send that to the buyer. So the buyer is dealing directly with Amazon and can take advantage of the customer service infrastructure that Amazon has in place, rather than dealing with the seller.Generally, I have had good experiences with Lazada, but from the negative comments that have been left by some disgruntled buyers on here, the advice I can give is that when something goes wrong you just need to be absolutely persistent, and keep calling customer service until they do something about it.
      Reply

  36. david fisher says

    Hi folks more about Lazada , my last four deals have all been not straightforward , and no communication was forthcoming from Lazada to my Thai accountant wife except to me a few computer generated pretend 'customer satisfaction' forms to fill in.
    In fact two of the orders were not completed with refunds eventually being made, one got an email saying dealer could not supply will have to wait and goods came in reasonable time BUT the last one I ordered two items from the same supplier outside Thailand , got the email saying they have both been delivered and when I pick the package up it only has one item on the contents list and only one item in the package. Another straight 780 thb Lazada rip off , no obvious place to send vcomplaint , form saying 'tell us about your experience with us' but no cursor to start typing.
    Reply

  37. david fisher says

    On Friday 27th October my Thai accountant wife phoned Lazada about a 600 thb frying pan not delivered 7 days after Lazadas due date, they said they would aend me an email today 31st October nothing received. 600 thb down the drain how much work to chase up ?? Yes Lazada good fun but not a serious business . Typical Thai take the money and run.
    And NEVER order an 'only 1 or 2 left' item guaranteed faulty return or at least 2nd hand item especially if good price.
    Reply

    • TheThailandLife says

      Oh dear. Sorry to hear of your bad experience. Have you phoned head office? I think this is the number 0-2018-0000 for Thailand.It might seem typically Thai, but surprisingly Lazada is a German company! It operates in Indonesia, Malaysia, Philippines, Singapore, Thailand.Hope you get it sorted.
      Reply

      • david fisher says

        Yes my Thai wife phoned Lazada and the said they would send me an email but have only sent a computer generated ' Customer Satisfaction form' overall probably 2 weeks + to receive refund after advised delivery date . And don't You have computer access to check what your opos are doing or not doing, the customer always has to provide the information as if you don't have a omputer to check 'THE ORDER NUMBER' yourself.
        Reply

      • Lajos Vas says

        just half hour ago i got an apology -email from Lazada now only one hour after i called help support .. .This time they answered my email quick and friendly..and they promised that they do now proceed for the refund.unfortunately, i don t feel comfortable with a 4/4 body guitar. that is the usual size of a classical guitar.this is why i like a smaller body size so it feels comfortable and it is also better to move around outside. or even take outdoors or a grill party.. the possibility of damaging a guitar is less when you carry a small body size guitar. the sound is still good enough..but most important is ....the nut ....of the neck of the guitar.. for an adult It has to have the 2 inch. it is 52 milimeter wide. i cant wait..but for children in an age of 5-7 years a smaller nut size is good.Here is my original email, which I posted before they replied to me and offered the refund:i have cleva C-10 guitar claissacal with 3/4 size body ordered 18. feb 2018. 2 days later to my surprise so fast delievery and friendly stuff . but i should have made.. pay by delievery.. becasue as happy i was i went inside after the delievry man left. onpacking my item. but what a shock !!!!! wrong size of guitar. i get a baby guitat. good for 5 or 6 years old to play. i am 1.84m high adult man with big feasts.. my goodness. how can they go wrong in send a 3/4 size guitat. that neck was so small that only children can use this gutar.. whst went wreong??? i packed it again and made everything help refund told me.. i did fill the form and print it with order number . 3939787492. and tracking number…7111930062.. and the other number too.. what you think what happened after i sent the wrong item with 7-11 ?? right ! noooothiingg ! last 10 days i sent 10 emails. and not one respond. on emaiols were attached all nesessary files with pictures. even the file from return item in 7-11. what happened ?? nothing. why you guys and girls do not respond a custumers mail ? what is goimng on there in Bangkok ? is this a TRHai game?? this is serious buisness of Lazada a multimi9llion corporation and some stuff in warehouse or office do not their work.. today. 5 march i phone help line . Oranice took phone and promiced me tpoo look after where this Clevan C-10 3/4 size claisscal guitar is. it mustr be arived in warehouse in Bangkok already since sevaral days. no replay nothing.. whats that.? is this buisness or joking??
        Reply

  38. Niels says

    It ist still far from beeing amazon, but it is better then running arround for days to get THAT special Item. I am from a country with amazon, and i miss it how easy it is to get exactly what i want, without running through MBK for a day, with countless stores of the same Samsung / Apple centric merchandise.

    For ordering, be as specific as possible with the address. Describe where it is, with website if possible.
    Reply

    • Lajos Vas says

      but with Amazon in Thailand, you must pay shipping and customs. sometimes they advise to check in customs office. But i don't even know where this is. Does Pattaya have an office for costumes items ??
      anyways an item can get 3000 b and even more with Amazon usa. or Germany....
      same goes with ebay.USA and Germany.. last week i saw a classical guitar a guy in Australia offered to sell in ebay. wow ! the guitar is a Valencia and is cheap. 98 AUD that's about77 USD.. but now it comes.. shipping is 135 USD and for customs, i have to care.. that's nothing good in Thailand..

      if you live anywhere in America or Germany.. then it is free for shipping and no customs fee of course. and many items are not delivered to Thailand.

      what experiences did you have with Amazon and ebay in Thailand ??
      Reply

      • Mike says

        I bought a book last week at Asia Books. 600 B. Checked Amazon (US) and even with the shipping to Thailand it was cheaper with a guaranteed arrival date. (Not sure if the date would hold true once it got to Thailand though). It's doubtful if any charges would have been added at customs for such a small package.
        I buy items from e-bay all the time using PayPal (attached to my credit card), 99% from China. I get about 80% of the ordered items within the time frame allotted.
        Those that don't make it will get refunded to my account and I've never been charged any customs duty. E-packet delivery.
        Reply

  40. vickie carson says

    A terrible company - DO NOT DEAL WITH THEM. I made three orders. Scheduled delivery dates were 12-16 September. I needed them for a special event 21 September. They had not arrived by 20 September so rang them - they advised they would not arrive for at least another week, so I cancelled the order and said I wanted a refund. When I looked online next, they had changed the order to 'shipped' and hadnt cancelled the order. I still havent received the goods (two weeks later!) and will now have to pay to return them IF they ever arrive, and will have to fight for a refund. TERRIBLE SERVICE - they are not focused on the customer. Use Amazon instead - DO NOT USE THIS COMPANY
    Reply

  41. rudi zimmerer says

    Since 1 week, I wait for the delivering... Again and again and again the delivering is failing because of that awful driver. I said I have time only until 10:30... The driver ignored what I said and then I waited at home until afternoon and still, the delivering did not take place. The customer care is awful and even said the driver could not reach me and blemished me. Sure, because it was always after 10:30....when the driver called me... And I called back! BS service.
    Reply

  43. paul lumbar says

    I bought a iptv box from them, arrived quickly, sent back quickly as faulty, some 5 weeks later quality control are still investigating, they could have made a new one in this length of time. Just get random emails saying still looking into it
    Still waiting for refund or credit, beware. A standard ploy used by online companies to keep your money for longer
    Reply

  44. rikirex says

    been shopping quite extensevly with Lazada now ..even items up 9000 Bht..like computers and other appliances...i had to complain to them a cuple of time but the percent of non satisfaction is around 25-30 %...investigations by them should be taken on suppliers that often sweep to lazada customer theyr foulty stuff...I will stop today using them..as much as I like the idea..It is danger for my health given my easy upsetting caracter.
    Reply

  45. Jon says

    I have been ordering many items from Lazada this last 6 months with no major problems. Delivery is fantastic and quick. Payment couldn't be simpler. The caveat is quality of the merchandise. I purchased an ergonomic chair for about 4000bt whose armrests should have gone up and down but don't. I could have asked for replacement or refund but I let it go. Kitchen, office, home stuff all no problem. I think I've saved many thousands especially considering the time saved and taxi fare.
    Reply

    • Phil says

      let me see if I have this correct, you bought an item from lazada, lazada delivered it ok I guess. the item you purchased had a 14 day warranty. the item worked ok for 14 days. after 14 days, there is some problem with the item, but as it only had 14 days warranty, you now have a dud item. hmmmm. sounds like this is how things are supposed to be. so throw it in the rubbish bin. whats the point to your post?
      Reply

  48. Mike says

    Horrible. First time i have used it and i ordered 4 separate things. The first they say was delivered but it never was. When i call the delivery people and Lazada they say will call me back that day (5 attempts so far). One week later nobody has returned a call and still no package. the second part was cancelled by them a week later. the other two are yet to show up. I understand things happen but if you can't figure it out after a week, give me a refund. I will have to have my credit card cancel payment
    Reply

  50. Jonathan Nettleton says

    I have suffered several times dealing with Lazada who claim to give you effortless shopping!
    On three occasions they have claim goods have been delivered when they have not and it has taken over a month to sort out the problem this last time.
    Not good enough and I will no longer deal with them.
    They mean well but I have given them 3 chances!
    Reply

  51. david fisher says

    Yes very well packaged but kettle inside did not work ! A reshipped faulty item, and courier did not leave ANY paperwork, just the brown box. As stated all the return/ drop down boxes on lazada website are only in Thai. Only in Thai.
    3 damning calculated tactics of lazada to make returning goods almost impossible for farang.
    In contrast most sales information is in Thai and English.
    Reply

    • David Fisher says

      Today I am going into my local tesco/homepro to buy a kettle the merit of the convenience of lazada i.e, it efficiently delivers and invoices often substandard goods has been realised. But I know even in those stores in Thailand I have to make sure I don't get an 'open box'.
      Reply

    • Rrose says

      Sorry, but English is available. Just change the language setting at the upper right side of any page.

      My problem with their return process is that the Return Form will not print out in its entirety, regardless of my printer settings. I have tried everything, but it still cuts off part of the right side of the page. This is probably due to a setting in their computer code for the box. It appears complete on the computer screen, but will not print completely.

      I was able to speak with a Customer Service rep, in English, and will attempt to return the item anyway. They will email me a refund voucher... let's see if that works... stay tuned.
      Reply

    • Lajos Vas says

      you need to send the wrong item back in the box in any 7-11shop .. immediately. means the next two days. because Lazada has a wrong item return time of 7 days.. maybe its best to post by Post office. after i have sent back the wrong item with 7-11 and nothing happened from Lazada.. i advise you better send back by Post office.. but first, you need to fill the form where you can find in _-wrong item and refund. ---then print the form and put on the pack. the pack must be in good condition to post..There are Tracking number and a REFUND NUMBER .. good luck .
      Reply

  52. Graham Watts says

    I also had a bad experience. I found a 12-inch digital photo frame and ordered it for a Christmas present. I received a phone call shortly after and couldn't understand what the man was saying, but it seemed he just wanted to confirm that I had placed an order with them. Good customer security, I thought. So I said, yes, I placed an order. It came quickly and I kept it in the box it was delivered in and wrapped it for Christmas. When it was open, it was a 7-inch screen. Who would want a 7-inch photo frame? Just use your phone. By now it was past the return date deadline, but I tried via phone and email to get them to understand (a) that because it was a Christmas present, it hadn't been opened on arrival from them and (b) they shouldn't have shown a 12-inch version if they didn't have it. Three email replies simply told me the rules about returns. No compromise. I'll never go back to Lazada. Am trying ezbuy next.
    Reply

    • david fisher says

      Yes I have used lazada a lot and know that many of the companies that trade under the Lazada banner use it to reship substandard and open box returned goods some of which do not work, the returns dialogue on Lazada is entirely in Thai ,unlike a lot of the presale and delivery notices that are in Thai and English.
      In summary the first thing I bought on Lazada TH a Canon 50mm lens did not work had to send it to Canon for warranty service the last thing I have just received a a Hanabishi kettle does not work out the box and couriers left no paperwork.
      Reply

      • TheThailandLife says

        Do you have the names of any of these companies? Perhaps you should forward the names to Lazada so they know about this? My experiences with Lazada have still been good to date. The stuff always comes very well packaged and the delivery drivers always call when they are downstairs rather than dropping it at reception.
        Reply

        • Tortue-ninja says

          Jeez, give it a rest! Lazada sucks and everybody knows it. This weird fascination that you have for them: defending them the second someone shares their bad experience when it's clear they are bad is annoying at best or completely crazy...
          Reply

          • TheThailandLife says

            You give it a rest. I'm not defending, just stating my experience. The minute I have a bad experience, it will be posted here. I'm not trying to deny others are having bad experiences, but there are others who have posted here with positive experiences.It's no different to eBay or Amazon. I just order some headphones on eBay and was hugely disappointed. I've had bad experiences with Amazon sellers too, but I still use them.
            Reply

          • Phil Heron says

            and giving good reviews when they do something good helps people who might be considering using them. not giving that recognition is irresponsible, the same as when an internet troll posts shit. if you opened your eyes and mind, you'd see good and bad reviews. there wouldn't be any good reviews if, as you put it, they were total shit
            Reply

        • david fisher says

          Yes very well packaged but kettle inside did not work ! A reshipped faulty item, and courier did not leave ANY paperwork, just the brown box. As stated all the return/ drop down boxes on lazada website are only in Thai. Only in Thai.
          3 damning calculated tactics of lazada to make returning goods almost impossible for farang.
          In contrast most sales information is in Thai and English.
          Reply

        • spacebass says

          Today I received two Kando kettles from Tesco via Lazada, each packed in transparent plastic boxes, one kettle had a small black hair clearly visible on its plastic body, easily brushed off but wtf a new packed product ? Out the factory? box been opened?, return ? You will never know , Lazada is just an agent for Thai companies, You trust Thai companies? Tesco packing looked like it had been done by a schoolboy.
          Reply

          • TheThailandLife says

            Possibly that one had been opened by a customer in store, or perhaps someone refunded it, or perhaps it was the display model and last one in stock. Thing is, Tesco works to international standards across all its stores so I wouldn't expect this from them. I'd return the one that was open.
            Reply

  53. Remy says

    My experience with LAZADA in both Malaysia and Thailand in 2015 and 2016 has been very poor. Avoid them!
    A user-friendly website masks hidden extras (like high delivery costs in Malaysia) and poor/deceptive "customer sales service". Getting refunds on wrongly, unopened goods and malfunctioning items has been very stressful and time-consuming. It took me several hours of emailing time and phoning to secure eventual refunds after an average wait of 4 months, in one case with the help of the goods Supplier himself, who was never informed of the problem before I contacted him and did not receive the returned goods from Lazada.
    The refund run-around actually seems like deliberate policy straight out of the 'Rainmaker' movie script, with online shopping companies and budget airlines relying on customer fatigue to give the out-sourced 'customer services' a commission on unresolved refund claims.
    Reply

  54. Jay Cee says

    I've been in Thailand for a long time but just made my first Lazada.th orders.
    Chuwi HiBook 10 Pro, Netec HDD 1 TB, and a couple other IT items.
    TGF did the order and pre paid at a 7/11. No CC needed ! Very convenient.
    Quick delivery by motocy in Pattaya after mobile contact and articles in perfect condition.
    Recently TGF had a Lazada guitar delivered while we were having lunch at a local hotel !
    I'll order more.
    Reply

  55. Geoffrey Logan says

    I have been buying from EBay and Aliexpress for a number of years now without any major problems. As I now live in Thailand I decided to give Lazada (Thai) a go. They have,on the bottom right hand side of their home page,the words "Subscribe to our Newsletter and receive $10 instantly" however once I had signed up I only received 10Baht.I immediately sent them an email and questioned this, but as you would expect a reply email in my favor was not received, so l personally will not risk handing over my hard earned money to an online co. such as this one. FYI, Please compare prices with EBay and Aliexpress before you buy,as I have found from personal experience Lazada's prices are sometimes higher on many items I viewed.You also have the option of changing to your language on both EBay and Aliexpress,again good luck
    Reply

  56. warapa says

    Lazada is such a lie.

    1) When I purchase the product, your website does not mentioned anything that product is not located in Thailand. It is drop shipping from China. You hide this information from buyer. I specifically purchased this because I thought that the product is already in Thailand so I won’t have to deal with the tax issue. Otherwise I would definitely buy these from ebay or much cheaper than your site. It is so misleading

    2) To get this package, we have to pick up the parcel at the centre post office in Chaeng Wattana. Thus adding more cost to me than just importing tax. My house is located in Sathorn and this is not a door to door delivery as your promise.

    3) I have paid 40% tax of the value of the product I bought. It is quite a lot so I went on to research about the company policy and to my extreme happiness, you said that any importing tax will be responsible by lazada. Customer can pay for the tax first and then customer can just email the receipt to redeem the money back. Wow..it is just awesome right? So I took the photo of the tax receipt and email it to lazada. Then lazada agrees to credit back my tax as a store credit. Then after that a few days, i have been waited then I have received a phone call from lazada that they need a pick-up postal document that contains the tracking number. So how in the world can i have that document when I already have already gave that document to the post upon picking up the package. I feel tricked and now I cannot claim tax back because I failed to have enough evidence.
    Reply

  57. Amy says

    After reading this Lazada review and the comments, what I decided to do was order some small, low-priced items first and build up to bigger stuff once I was confident in the service. I'm teaching in Khon Kaen, so a little out in the sticks compared to Bangkok, anyway, and I'm surprised how fast my orders arrive. I've order a USB stick, a cheap chair, some sun lotion among other bits, and all arrived boxed with printed invoice. Being Thailand, I fully expect at some point there will be a silly hiccup of sorts, but for now it's really convenient and very competitively priced on most things when compared with mall shopping.
    Reply

  58. WCasey says

    I have purchased 6 items from Lazada from January 2016 to March 2016. Three of the items arived on time and worked out good. The other three items were a different story. One item (a printer) was cancelled, but they charged my credit card and did not refund the money. The other two items just never showed up and I was also charged for the items. When I try to call or email Lazada they are very unhelpful and don't seem to be able to do anything about my problem - I lose. Lazada's online help form does not work and so the only way to deal with them is by phone.

    Lazada is very risky and you have about a 50/50 chance of getting what you paid for. Too bad.
    Reply

  59. Nathan Smith says

    Absolutely terrible. I've now ordered from them 3 times, twice the order was cancelled after I queried delivery and the 3rd time they delivered the wrong item. I'm told they will not replace it, instead I have to return it and order again.

    Customer service is dealt with by a call centre in the Philippines and they have limited info. Emails go unanswered.

    Avoid it, they won't last long at this rate.
    Reply

  60. Phil Heron says

    Hi, I purchased an item from Lazada Thailand. Had a small problem with thailand post, but received it eventually. The item failed after using it for 2 mins, not lazadas problem. I paid COD for the item. Contacted Lazada, no problem, return it. Lazada contacted me after reviewing the returned product. Still under warranty, we'll refund you into your bank account. Great. Got email from them on 3rd Feb saying my refund was in my bank account but it would take approx 7 days for the money to be released. Great. 10 days later, I email lazada asking why the money wasn't in my bank account. Oh, you'll have to provide your bank account details. WHAT!!!! how did the money get put into my bank account on 3rd Feb? been chasing lazada and keep on getting the run around. DON'T BUY FROM LAZADA. I have been buying from ebay etc for over 15 years. this is my first lazada experience. definately my last also
    Reply

    • Phil Heron says

      Finally got my refund into my bank account 4 weeks after lazada said they had deposited it. If i was going to use lazada again, I'd pay by credit card and let the credit card company do the fighting for me if i had problems again. But as i said in my original post, I won't be using them again.
      Reply

  62. Coralie says

    Lazada is a great website at first glance. I bought an expensive item with a 14 days guarantee and the item was defective before that time (lucky for me). I sent back the item and it took a few weeks for the seller to send me a text message saying "item now ok". Thinking they fixed it I was happy to receive the item back.

    After realising that the item was not fixed I contacted Lazada who told me that there has been a misunderstanding: the seller did not fix anything because they checked the item and they found nothing wrong (item was not starting when I sent it and did not start properly when I got it back). I had to spend 1 hour and 5 minutes (to be precise) on the phone with them before they finally accepted to let a manager handle the case. The guys I had one the phone did not want to let me talk to his supervisor it was crazy.

    I received a message the next day saying that they will take the item back under those circumstances and reimburse me under 7 days. I happily sent the package back and asked for news after 14 days of no feedback. I was told that the seller was examining the item before the reimbursement was going to happen. Really Lazada? I told them that the seller was the problem in the first place and asked why they were waiting for their approval. No response.

    The next day I received an email from them saying they were very sorry but the seller did not find anything wrong with the item and that it will be shipped back to me.

    At this point I was furious and I threaten to sue them because what they were doing was clearly against the law.

    After 24 hours I did not receive any answer from them so I sent another email explaining all the proof I had against them. I had a very solid case so I was not going to let it slide (the item was expensive!)
    I finally received a email from Lazada saying they were sorry and were going to reimburse my item.

    Never again Lazada! I will use the ridiculously small voucher you gave me to "make-up" for your incompetence but I will never buy anything from you after that.

    I gave you the small version but Lazada also lied at multiple times trying to make me believe the guarantee was actually 7 days. The seller lied to them but they did not care and sided with them when I am their customer. Terrible!

    You just lost a valuable customer and I will do my best to warn innocent buyers against you.

    Note: I bough from Lazada.co.th, seller: GAME BOY
    I think I talked to people from the headquarter in the Philippines on the phone but I am not sure. Number was 02-018-000
    Reply

    • TheThailandLife says

      Hi Coralie, sorry to hear of your experience. I've had similar issues with sellers on Amazon back home. I guess everyone has one bad experience now and again. I've ordered a total of 15 products from Lazada to date and all have been delivered on time and very well packaged, and much cheaper than the high street. They always sent dispatch updates to me by text too, which is great because I live in a condo so i can look out for the man on the bike.
      Reply

      • Coralie says

        Your comment looks like you are being paid by Lazada or afiliated with them. I told you my story which is completely crazy and shows how Lazada should not be trusted and yet you answer a perfectly diplomatic answer to make people who read my comment think "that's true it's not that bad" when it is. I know Lazada has a wide variety of products at a cheap price. If you look around and know where to look, you can find the same products with the same prices in shops. I will not miss Lazada now that I vouched never to use their service again. I am a pretty reasonnable person and good customer: I do not care if the item is late, if they make a mistake or if the item is defective. As long as it's taken care of, it's ok with me, I am not in a hurry. The way I was treated by Lazada is highly illegal. They do not care about you until you take extreme measures against them. For me this is not how a business should be run and I will take my time to make sure people know about them and do not get conned. You say you never had any problems, but that is normal. Problems do not come everytime you order something (thankfully). I've ordered 29 items and spent 49 656 baht in 3 months and yet I was treated like a dog on the street by Lazada. Well I will give my money to deserving merchants in the future and Lazada will get a lower turover. Justice is served. ✌?️
        Reply

        • TheThailandLife says

          I do sympathise with you, but I am simply pointing out that I am yet to have a bad experience. I am also highlighting that I have had bad experiences with Amazon when back home in the UK. In fact, this Christmas gone, I had a delivery driver mark an order "delivered" on the website but I hadn't received it. The support was terrible and it took me ages to speak to anyone and get it sorted out. I've been ordering with Amazon for many years and this was tone of a few bad experiences I'd had. I will continue to use them quite simply because the good has far outweighed the bad over the years. Like you, at the time I felt mistreated and like they didn't give a toss about me as a long term customer. But then what's the reality? They don't! Like pretty much every major company the loss of one customer spending a few quid here and there is a drop in the ocean. This is capitalism. It isn't about people. It is about the board of directors, profit and growth. Also remember that Amazon, Lazada and similar marketplaces are full of third party sellers. Some of the time you are not ordering from the company warehouse but having something dispatched from a third party seller, as you experienced. I'm sorry for your experience, but occasionally someone gets a bad deal. Sometimes it's me, sometimes it's you. But most of the time we get what we ordered, on time and are pleased with it.
          Reply

          • Coralie says

            I would not have gotten angry and stop buying at Amazon if what happened to you happened to me. There is a huge difference between what Lazada did and what Amazon did to you. It was not a problem of lazy support. Lazada knowingly lied and tried to make me believe things that weren't true. There is a huge difference between indifference and malicious intent. I've had tons of bad experiences with sellers but I do not care because I can value a service beyond that. I've ordered things that arrived stained with weird white spots, wrong items etc. but I know it's ok because they did not do it on purpose and it is just human error and it can happen. When an entire company do everything in it's power to insure that you are screwed it's my responsibility to inform people. Now you've been warned and for the people who still wishes to use their service: good luck and when something bad happens, remember, "I told you so".
            Reply

  63. dougmulvaney@gmail.com says

    I just ordered an electronic item through Lazada. I was a bit weary because my wife had told me that Lazada has gotten a lot of bad reviews. Your positive review has allayed my fears a bit. I did find the experience of using Lazada quite smooth. They even called me to confirm that I had indeed made the order. So at least they had a security check! That was reassuring.
    Reply

    • TheThailandLife says

      My experience with Lazada has been as good, if not better at times, than Amazon back home, so I'm sure you'll be fine too. The courier always calls me when he arrives at the condo block too. I've had some deliveries made within 36 hours on the standard delivery.
      Reply

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